What your coordination fee covers — and what it doesn't

"Fixed, all-in, no surprises" is easy to say. Here's what it actually means when you work with us — including the line between what you pay Yiren and what you pay the hospital, so there are no grey areas later.

Two separate bills, kept separate

There are two things you might pay for, and we never blur them:

• The hospital charges for your actual medical care — the screening, the treatment, the consultation. That is priced and billed by the hospital, directly to you.
• Yiren charges a coordination fee for everything around that care.

Keeping these separate matters: we never mark up your medical care, and you can always see what each part costs.

What the coordination fee covers

Your coordination fee covers the work of making care abroad actually happen — and feel manageable:

• Matching you to a vetted hospital and the right department for your need
• A written, all-in quote before you travel
• Visa guidance, flights, and accommodation arranged
• A medical interpreter for every appointment
• Translation of your records and reports, both ways
• A named coordinator with you from first contact through follow-up

In short: the logistics, the language, and the accountability.

What it doesn't cover

So it's clear: the coordination fee is not your medical bill. Treatment costs, hospital fees, and any medication or procedures are charged by the hospital. Anything genuinely outside the agreed plan — a treatment you decide to add later, an extended stay — is quoted to you before it happens, never slipped onto an invoice afterward.

Why it's written down first

We put the all-in coordination price in writing, signed, before you commit — because a fee you only discover later isn't a fee you agreed to. If anything would change the price, you hear about it beforehand. [Optional — state your stance on referral or travel commissions here, e.g. "Where a commission applies, we disclose it, and it never changes what we recommend."]

The simple test

Here's the standard we hold ourselves to: at any point, you should be able to ask "what am I paying, and to whom?" and get a clear answer in one sentence. If you ever can't, something has gone wrong on our side.

If you'd like a written, all-in quote for your specific situation, you can start a free case review — no documents needed yet, and no charge for the review.

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