How we protect your medical records and privacy
Where your medical information goes, who can see it, and the limits we put on ourselves — in plain language.
When you ask for help with care abroad, you're handing over some of the most sensitive information about yourself. You should know exactly where it goes and who can see it. Here's how we handle it — and the limits we hold ourselves to.
We ask for as little as possible, as late as possible
At the first stage — the free case review — we don't need your full medical file. A few sentences about what you're hoping to address is enough for us to understand your situation. Detailed records come later, only when they're genuinely needed, and only with your consent. There's no reason to over-share at the start, so we don't ask you to.
Records go to the hospital, with your consent
When the time comes to share medical records, they're shared securely with the treating hospital for the purpose of your care — not collected and stockpiled by us. You decide what is shared and when. The clinical use of those records sits with the licensed physicians treating you, where it belongs.
Translation doesn't mean exposure
Your records and reports are translated so you and the hospital can understand each other. That work is handled as confidential — the people involved are there to make your information usable to you, not to circulate it. Documents move between you, your interpreter, and the hospital, and stop there.
Your information is not a product
This shouldn't need saying, but in healthcare it does: we don't sell your information, and we don't pass it to third parties for marketing. [Optional — add a line here pointing to your full privacy policy and the legal basis you rely on, e.g. GDPR.]
You can ask, and you can withdraw
You can ask what information we hold, why, and for how long — and you can withdraw your consent. None of this is buried in fine print. If you ever want to know where something stands, you ask, and we tell you plainly.
Why we're strict about this
Trust in medical travel is fragile, and it's built on small, concrete commitments like these. Handling your records carefully isn't a feature we advertise — it's the baseline for being allowed to help you at all. If we can't clearly explain what happens to a piece of your information, that's our problem to fix, not yours to worry about.
If you'd like to understand exactly how your records would be handled in your case, you can start a free case reviewand ask before you share anything.